What is Proactive Care?

BMW is one of the first manufacturers in the automobile industry to offer proactive and preventive services. Proactive Care, taking action before it becomes necessary, that it is our promise. To achieve this, precise sensors evaluate real-time data and automatically detect any pending service and repair needs for your BMW. You will be contacted in the event of any irregularities.

Why do I need to update my data for Proactive Care?

If you want to enjoy all the benefits of BMW Service, please check that your contact details such as your telephone number or email address are up to date so that we can get in touch with you if necessary. Please make sure that you have consented to the use of your data and mapped your BMW in your ConnectedDrive account. Only then can we provide you with comprehensive and customized support in the event of a service need.

What is CBS (Condition Based Service)?

At BMW, maintenance is not routinely performed at fixed intervals. Instead, it is based on actual vehicle usage. The CBS (Condition Based Service) monitors the condition of components for wear as well as fluid quality through sensors and specific algorithms. When the vehicle is new it will display a theoretical first service date which will be revised as you use the vehicle. As such, you will only be alerted when a service is required.

Why should I have my windscreen replaced by BMW?

The windscreen is a key factor in the vehicle’s overall rigidity, functionality, and safety. After replacing the windscreen, it is necessary to recalibrate the sensors, cameras, and head-up display. In order to do this, the BMW Experts use the manufacturer’s specific tools, which they are specially trained to use. This perfect calibration is essential to ensure that your vehicle’s safety systems and the automatic windscreen wipers function correctly.

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PROACTIVE CARE, CHECK-UP & MAINTENANCE.

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RELAX. WE CARE.PROACTIVE CARE, CHECK-UP & MAINTENANCE.

What is Proactive Care Proactive Care, Check-up & Maintenance Woman with Smartphone in hand

We want to be there for you so that urgent issues do not arise. Proactive Care has both a proactive and a preventive function. Real-time analysis of your vehicle data enables service, maintenance or repair requirements to be detected at an early stage. When necessary, you will be contacted via the My BMW App, by e-mail or a message sent directly to your vehicle. If there is an urgent issue after all, you will receive a phone call from a BMW expert. This ensures breakdowns cannot occur in the first place, and that you can relax and continue driving.

ALWAYS THERE FOR YOU.

BMW is at your side with a comprehensive range of services. With vehicle checks or regular service appointments. Our trained experts take a very close look so that any problems are detected at an early stage and, ideally, damage cannot occur in the first place. Our aspiration is to ensure you of a relaxing ride at all times and Proactive Care is our new service pledge.

01 Proactive. Avoidance of possible breakdowns.
02 Individual. Additional needs-oriented service offers.
03 Straightforward. Remote problem solving and maintenance.
04 Professional. Direct assistance from BMW trained technicians with Genuine BMW Parts.
05 Free of charge. Included in the BMW ConnectedDrive contract.

PROACTIVE CARE FOR YOUR BMW.

THIS IS HOW IT WORKS

REQUIREMENTS

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THIS IS HOW IT WORKS.

Sensors read out vehicle data and automatically transfer them to BMW.
Any malfunctions are detected early and sorted by urgency.
If there is any need for maintenance or repair or a malfunction is present, you will be contacted.
Contact takes place either via the My BMW App, by e-mail or directly in the vehicle. In urgent cases, you will receive a phone call.
You will receive competent assistance on site, quickly via Remote Services or an appointment offer with a BMW Dealership of your choice. The transferred data will enable the workshop to make specific preparations.

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REQUIREMENTS.

Your checklist for Proactive Care:

Active BMW ConnectedDrive contract.
Consent to the current BMW ConnectedDrive conditions.
Technical activation in the vehicle (Smart Maintenance and/or Ensure Mobility).
Completion and release of your contact data in the BMW ConnectedDrive profile.

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IS PROACTIVE CARE AVAILABLE FOR MY BMW?

If you have any queries, require further information, please contact your local BMW Dealership. Our proficient staff will be pleased to give you advice by telephone, or directly on site.

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BMW VEHICLE CHECKS AND MAINTENANCE.

Proactive Service starts with regular maintenance and vehicle checks. These activities represent one of the key pillars in the avoidance of damage and early detection of problems. This is why our experienced BMW Service specialists carry out a rigorous check of your vehicle. Servicing for brakes, windscreen or tyres – in every check and maintenance operation we make sure that the sheer driving pleasure with your BMW remains at the highest level.

BMW Maintenance: that pleasant feeling of safety.

Regular servicing of your BMW ensures you enjoy that ideal safety and driving sensation. The innovative CBS (Condition Based Service) maintenance system plans operations such as oil changes or inspections in an individual and needs-based manner. If you have provided you consent to Proactive Care, only the relevant vehicle date will be transferred directly to your BMW Service Partner. They will then contact you proactively to arrange a service appointment with you.

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BMW brake service.

The brakes are the safety components of your BMW subjected to the most strain. Our service examines the brakes together with the brake discs and pads as well as the brake fluid so that everything is returned to a perfect condition.

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BMW windscreen repairs.

Minor glass damage in the windscreen is almost a fact of life if you drive a lot. Such damage is annoying – and can become dangerous. However, our experience shows that up to 70 per cent of all glass damage can be repaired without great effort. Simply, swiftly and cost-effectively. Specially trained BMW Service experts carefully examine all glass damage and remedy it quickly and reliably with the BMW windscreen repair in customary BMW quality.

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ADDITIONAL BMW SERVICES FOR YOU.

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The full scope of BMW Service.

Explore our other attractive service offers and find the perfect service – for your BMW model, for your individual needs and for total driving pleasure.

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BMW Service Inclusive.

Tailor-made offers for long-term maintenance services at a fixed price.

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BMW Service Advantage.

Attractive offers for BMW models Aged 6 years or older.

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My BMW App.

An easy way to manage maintenance and service appointments as well using the My BMW App.

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FAQ: FREQUENTLY ASKED QUESTIONS.

What is Proactive Care?
BMW is one of the first manufacturers in the automobile industry to offer proactive and preventive services. Proactive Care, taking action before it becomes necessary, that it is our promise. To achieve this, precise sensors evaluate real-time data and automatically detect any pending service and repair needs for your BMW. You will be contacted in the event of any irregularities.
Why do I need to update my data for Proactive Care?
If you want to enjoy all the benefits of BMW Service, please check that your contact details such as your telephone number or email address are up to date so that we can get in touch with you if necessary. Please make sure that you have consented to the use of your data and mapped your BMW in your ConnectedDrive account. Only then can we provide you with comprehensive and customized support in the event of a service need.
What is CBS (Condition Based Service)?
At BMW, maintenance is not routinely performed at fixed intervals. Instead, it is based on actual vehicle usage. The CBS (Condition Based Service) monitors the condition of components for wear as well as fluid quality through sensors and specific algorithms. When the vehicle is new it will display a theoretical first service date which will be revised as you use the vehicle. As such, you will only be alerted when a service is required.
Why should I have my windscreen replaced by BMW?
The windscreen is a key factor in the vehicle’s overall rigidity, functionality, and safety. After replacing the windscreen, it is necessary to recalibrate the sensors, cameras, and head-up display. In order to do this, the BMW Experts use the manufacturer’s specific tools, which they are specially trained to use. This perfect calibration is essential to ensure that your vehicle’s safety systems and the automatic windscreen wipers function correctly.

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