BMW CUSTOMER SUPPORT.
Here you will find answers to your questions about your BMW, contact details for the BMW Group and our dealers, as well as links to key topics.
BMW Dealer Contacts.
Find a BMW dealer near you using the handy BMW Dealer Locator. Simply choose your location.
BMW Customer Care.
Tel.: 133 BMW
You can reach us:
Monday - Friday: 8:30am to 8:30pm (AEST)
On public holidays and outside our opening hours you are welcome to send us an email.
Email: info@bmw.com.au
Tip: In order to help you more quickly, please send us (or have to hand during a call) your vehicle identification number or registration details.
Looking to make the switch to electric and want to speak to an expert.
Our Electrification Genius team are here and ready to answer any questions you may have.
More BMW Contacts.
Tel.: 133 BMW
You can reach us:
Monday - Friday: 8:30am to 8:30pm (AEST)
On public holidays and outside our opening hours you are welcome to send us an email.
Email: info@bmw.com.au
Tip: In order to help you more quickly, please send us (or have to hand during a call) your vehicle identification number or registration details.
Website sections with further information:
BMW Public Charging Support
Tel.: 133 BMW
You can reach us:
Monday - Friday: 8:30am to 8:30pm (AEST)
On public holidays and outside our opening hours you are welcome to send us an email.
Website sections with further information:
BMW Financial Services
Tel: 133 BMW
BMW Insurance
Tel: 1300 808 030
You can reach us:
Monday - Friday: 8:30am to 8:30pm (AEST)
On public holidays and outside our opening hours you are welcome to send us an email.
Email: info@bmwfinance.com.au
Tip: In order to help you more quickly, please send us (or have to hand during a call) your contract number or vehicle registration details.
Website sections with further information:
BMW Australia Customer Complaints Process.
BMW Australia is committed to providing products and services of the highest standard. However, we do understand that sometimes things do not go as planned. If you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent manner.
If your complaint relates to a finance agreement with BMW Financial Services, please click here for details on our Financial Services complaint handling procedure.
Step 1: Discuss with your BMW Dealer.
If there is a concern with your vehicle or the service you have received at your authorised BMW Dealer, please raise this with them directly and they will do their best to resolve your complaint.
Our Dealer’s highly trained technicians, sales and service teams are best placed to address your concerns and if required, will contact us directly on your behalf.
Step 2: Contact BMW Group Australia.
If you’ve approached your Dealer and something is still not right, let us know how we can help.
Phone
133 BMW (133 269)
Our Customer Care team is available Monday to Friday (excluding public holidays) from 8:30am to 8:30pm (AEST).
To help us investigate and try to resolve your complaint, please provide us with the following information:
1. Your full name and address
2. Your contact details
3. Vehicle registration or Vehicle Identification Number (VIN), if applicable
4. A clear description of your complaint (including the name of your BMW Dealer, if applicable)
5. What you would like us to do to rectify the situation
6. Where relevant, copies of any supporting documentation
Our commitment to you:
- We will provide a case number following the receipt of your complaint and this should be used in any further communication on the complaint.
- We will investigate your complaint and provide a fair response based on the information available to us, and in accordance with your rights under any applicable BMW Supplementary Warranty and all applicable laws including the Privacy Act and the Australian Consumer Law.
- In some cases, we’ll need to contact your Dealer for more information. If appropriate, we may refer the complaint directly to them for information or action.
- We will do our best to resolve your complaint quickly and aim to resolve your complaints within 5 business days.
- More complex complaints may take longer but we will keep you updated throughout the process.
- We will make sure to provide a clear explanation for our decision.
- We will handle your personal information in accordance with our Privacy Policy.
SUPPORT WEBSITES.
Find a BMW dealer
Find a BMW dealer near you using the handy BMW Dealer Locator. Simply choose your location.
The BMW Driver's Guide: your digital vehicle information.
The BMW Driver's Guide app explains the features of your BMW, BMW i or BMW M model and provides answers to all your questions about your vehicle.
Useful links.
BMW Recalls.
Safety is our primary concern. You can check for open recalls or technical campaigns that apply to your vehicle on our recall website.
Update your ownership details.
By updating your ownership and contact details regularly, we can ensure you receive any relevant information, and that your BMW ownership experience remains meaningful.
My BMW app.
The direct link to your BMW. See your vehicle and charging status in real time, control vehicle functions remotely and plan routes, charging points and service appointments on your mobile phone.
BMW One.
BMW One gives you personalised 24/7 access to your BMW Finance agreement. If you have a BMW Finance contract, the app allows you to view loan statements, interest charged letters, payout quotes, and much more - anytime, anywhere.